How to request a repair
Simple and easy to access with great communication along the way.
01279 456 520
By Phone
To start the repair process, customers and repairers can give us a call on 01279 456 520.
It’s important that you do not have any repair work carried out to your vehicle until you have spoken to us. Repair work completed before we have authorised a repair will invalidate your plan.
1.
Give us a call
We collect all the information we need whilst on the phone. This will include information on where the vehicle is and whether it can be driven or not.
2.
Repairer Allocated
Your repair will be allocated to a repairer within our nationwide repair network.
3.
Diagnosis
The repairer will diagnose the fault and cause of the fault and let us know what the problem is.
4.
Decision
Once we have all the information we need, we’ll make a decision on whether the repair is included in the plan in place on the vehicle.
5.
What to do next
Customers will be informed of our decision and what to do next.
6.
Complete
Once repairs are complete, we’ll provide a final copy of the repair details as well as the final cost of the repair that we’ve paid for.
